Returns

Please check, prior to ordering, that the part you require is the correct part for your year and model, as an increasing amount of customers are ordering incorrect parts for their bikes and are suffering unnecessary restocking charges on incorrectly ordered parts.

If you are unsure you are ordering the correct part, please contact tony@jerseyh-d.com .

Also please be aware of the following within our returns policy;

All goods MUST be returned in the same condition and packaging as they were despatched or they will be returned to you and no refund will be issued.

Notification of defective items must be within 7 days of delivery.

Buyer is responsible for all shipping and insurance charges if the item needs returning.

Warranty claims
Whilst we cover all warranty claims to all genuine H-D parts bought from us here on Jersey there are conditions
1. We must be informed at the earliest time the damage/fault is discovered
2. We will need the original order number for the part or parts to check the date it was shipped and you are the original customer (our warranties are not transferable)
3. You must not have attempted to initiate any repairs yourself as this will invalidate any warranty and you will not be covered for a replacement or refund
4. The cost of returning any faulty part or parts is the responsibility of the customer and it will have to be sent back to Jersey for inspection before any action is taken (refund or replacement)
5. Should the fault/damage be the result of poor manufacturing we will cover the cost of re-sending your replacement providing the original part is within the original warranty period

All returns are subject to a 20-40% re-stocking fee

We recommend that goods be returned by an insured means.

We do not refund postage on returned items.

Cancelling an order

Should you wish to cancel all or part of your order after we have ordered the item from Harley-Davidson^®, you will incur a 20% handling fee, no exceptions as we have to purchase all items from Harley-Davidson^® prior to despatch.

Should you wish to cancel your order after we have posted the item/s to you (the buyer), you will have to ensure the safe return of the goods to us in the condition they were sent, via recorded delivery at your cost and also pay a 40% re-stocking fee.

Our return address is

Jersey Harley-Davidson^®, 
Georgetown Garage, 
Victoria Road, 
St Saviour, 
Jersey UK. 
JE2 7QG

*All returns must be marked for the attention of Tony.

*All returns must have a note inside with the reason for the return, including the original order number or date when the item/s were ordered.