Frequently asked questions

Q: If i see (2) next to an item, is this how many are in the packet?

A:  No, this is how many you need to order for the full job as in "clutch plates (8)" you would need to order 8

Q: I live in the UK, will I have to pay VAT to receive the parts?

A: We pay the VAT for you before we ship, so nothing else to pay apart from shipping, because we pay the VAT for you there will be no extra discouns for HOG or any other club members

Q: I live outside of the UK, will i be charged any tax?

A: You will be responsible for any sales tax, VAT and import duties. Jersey Harley-Davidson^® will not refund any taxes to non-UK delivery addresses or non-UK credit card addresses.

Q: How long will it take for my goods to arrive?

A: You must understand that we can't keep all items in stock and we have to order the majority of parts from Harley-Davidson^®s warehouse in Belgium, (even they can't keep everything in stock and have to get some from the USA).

We make every effort to get your goods off to you at the earliest opportunity. Should there be a delay of over 2 weeks to get them in from Harley we will send an email letting you know of the expected delay (so long as the information given by our supplier to us is correct).

All orders that we receive should be with you within 2 weeks if the parts are in stock. Most items will be insured and "trackable" and not withstanding restraints caused by post-office limitations, general acts of god, etc. we will deliver on time (times are slightly longer at the moment due to the corona Virus and the sheer volume of packages being sent via the Royal Mail).

Orders delivered to overseas addresses (not the UK mainland) can take between 2 - 6 weeks to arrive as everything has to go through UK customs for clearance before being forwarded on to the rest of the world

Q: I live outside of the UK, how much import duty will I be required to pay?

A: You will need to contact your country's authorities and enquire with them.

In many countries we expect that you can still make a significant saving.

Q: How much will I have to pay for post and packaging

A: The postage scale is as follows

Normal charges to the UK are

Orders Under £50 £7.45
£50 - £100 £9.45
£100 - £250 £18.95
£250 - £500 £25.95
£500 - £850 £31.95
Over £850 Free

Q: How much will I have to pay for post and packaging if I live outside the UK? 

A: Normal shipping charge to the rest of the world

Orders Under £50 £13.95
£50 - £100 £18.95
£100 - £250 £31.95
£250 - £450 £48.95
£450 + £62.95

Q: When is the payment taken from my Debit/Credit card

A: Payment is taken at the moment of order.

Once a customer orders we have to order the part from Harley and unlike you we can’t cancel the part coming from Harley. So when customers decide to cancel we have to keep the part and a 20% cancelation fee has to be charged.

If a part is cancelled that is on back order we can issue a full refund for that part without the 20% re-stocking charge. Please cancel at the time of notification of a back ordered part to avoid the 20% as once it has been sent from the states it will incur the charge.

Q: What if the part is no longer available?

A: If a part is no longer available or has been superseded, we will inform you the moment we find out and advise you of the new part number, or if we can't get the required part for you your account will be credited and we will inform you via email.

Q: How do I find out the size to put after the part number on clothing

A:  You will need to put the size code after the part number like this

98135-05VM/000S = SMALL /000M = MEDIUM /000L = LARGE /002L = XL /022L = XXL /222L = XXXL

Q: How do I make a warranty claim

Whilst we cover all warranty claims to all genuine H-D parts bought from us here on Jersey there are conditions

1. We must be informed at the earliest time the damage/fault is discovered
2. We will need the original order number for the part or parts to check the date it was shipped and you are the original customer (our warranties are not transferable)
3. You must not have attempted to initiate any repairs yourself as this will invalidate any warranty and you will not be covered for a replacement or refund
4. The cost of returning any faulty part or parts is the responsibility of the customer and it will have to be sent back to Jersey for inspection before any action is taken (refund or replacement)
5. Should the fault/damage be the result of poor manufacturing we will cover the cost of re-sending your replacement providing the original part is within the original warranty period