Terms & conditions

Jersey Harley-Davidson is the trading name of Trou Trading Ltd Jersey

Please ensure that any part you wish to order is correct for the model year of your bike (not just the year of registration), and that the quantity you have ordered is correct, as in if you see (2) next to an item, this is how many you need to order and not how many come in a packet, also if you order clothing/helmets make sure you order the correct sizing (see FAQ's for a how to enter sizes), as all returned wrongly ordered goods will incur a 40% re-stocking fee and no refund for postage charged with no exceptions

Orders cancelled prior to shipping will only incur a 20% cancelation fee and a full refund on postage. This is because we have to order parts in for our customers and we cannot return any wrongfully ordered parts ordered back to Harley-Davidson^® once they have been despatched to us. Parts ordered that are on back order (not in stock at Harley's distrobution centre) will not incur any re-stocking fee should you wish to cancel (this applies only to the back ordered parts within your order and not to parts already on the way to us, they will still incur the 20% re-stocking fee)

If an order is returned to us for not being collected from the post office you will be responsible for all the additional charges for it being sent out again, this will be the postal charge and the VAT charge that we paid for you for the original delivery. HMRC do not refund VAT for packages returned to the sender and the post office will not send it again for free

While we make every effort to give accurate part numbers to all enquiries, it is ultimately up to the customer to ensure that any information given is double checked. If you are unsure of the exact year of your bike please supply us with your VIN number and we will find that information for you.

Jersey Harley-Davidson^® operates a flexible returns policy. Depending on the parts concerned and the circumstances we will either refund or exchange any ordered parts at our discretion this does not include any postage, all postage is the responsibility of the customer and cannot be refunded. In some cases a restocking charge will be incurred. We also guarantee that we will not sell or pass your data to a third party outside the Group, in the normal course of business, unless that third party requires the data to fulfil your order.

Jerseyh-d.com can not be held responsible for any labour charges incurred during fitment or removal of suspected faulty or incorrectly supplied parts. (This does not affect your statutory rights.)

VAT payments

In certain cases you may be required to pay the VAT on collection.

If you do have to pay VAT on any Harley-Davidson^® product (bought online only), email the payment receipt within 2 weeks of receiving the goods so that we can claim the extra VAT paid to the post office, (telephone orders will not benefit from this offer) from Jersey Harley-Davidson^®, simply scan and email the VAT receipt to (this must be the bill with the full breakdown of charges) tony@jerseyh-d.com or email the VAT receipt to us with your original order number and we will ensure that your account is credited in full for the VAT (paid back on to the same card you paid for the goods with), and even the post office’s £8 charge for collecting it, this is for VAT charges only.

This does not apply to any returned goods

Customers outside of the UK will not benefit from our VAT free offer.

You will be responsible for any sales tax, VAT and import duties. Jersey Harley-Davidson^® will not refund any taxes to non-UK delivery addresses or non-UK credit card addresses.

If an order is returned to us due to none payment of taxes, you (the customer) will have to pay for the shipping again or, if you wish to cancel the order for a refund there will be a 20% re-stocking charge and the refund will only be issued once the package has been returned safely to us here on Jersey

The refund will only be for the value of the goods minus 20%, no refund will be issued against any postal charge

Website terms of use

Jersey Harley-Davidson^® aims to provide up to date and accurate information on its web site. However there can be no guarantee as to the accuracy of the information on this site. Your data or information generated from the usage of our site may be transferred, sold or assigned to another third party as a result of a sale, transfer of business, merger, reorganisation, liquidation or change in control of Jersey Harley-Davidson^®.

Returns

Notification of defective items must be within 7 days of delivery.

Buyer is responsible for all shipping and insurance charges if the item needs returning.

Returns must have all original packaging and the item/s returned. Any found to be defective or damaged will be return to buyer at buyers expense.

Warranty claims
Whilst we cover all warranty claims to all genuine H-D parts bought from us here on Jersey there are conditions
1. We must be informed at the earliest time the damage/fault is discovered
2. We will need the original order number for the part or parts to check the date it was shipped and you are the original customer (our warranties are not transferable)
3. You must not have attempted to initiate any repairs yourself as this will invalidate any warranty and you will not be covered for a replacement or refund
4. The cost of returning any faulty part or parts is the responsibility of the customer and it will have to be sent back to Jersey for inspection before any action is taken (refund or replacement)
5. Should the fault/damage be the result of poor manufacturing we will cover the cost of re-sending your replacement providing the original part is within the original warranty period

All returns are subject to a 20% - 40% re-stocking fee

We recommend that goods be returned by an insured means.

We do not refund postage on returned items.

Cancelling an order

Should you wish to cancel all or part of your order after we have ordered the item from Harley-Davidson^®, you will incur a 20 - 40% cancellation fee, no exceptions as we have to purchase all items from Harley-Davidson^®when we place an order, if it is in stock with Harley we cannot cancel the order and it will have to be paid for.

Should you wish to cancel your order after we have posted the item/s to you (the buyer), you will have to ensure the safe return of the goods to us in the condition they were sent, via recorded delivery at your cost and also pay a 40% re-stocking fee.

Our return address is

Jersey Harley-Davidson^®, 
Georgetown Garage, 
Victoria Road, 
St Saviour, 
Jersey UK. 
JE2 7QG

All returns must be marked for the attention of Sebastian.

All returns must have a note inside with the reason for the return, including the original order number or date when the item/s were ordered

Use of imagery

Product images are for illustration purposes only and may differ from the actual product.

Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by Harley-Davidson^® on this Web Site, but jerseyh-d.com  is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Web Site, Information and related materials are subject to change without notice.

This Website and all information and related materials it contains are provided "AS IS." jerseyh-d.com makes no representation or warranty whatsoever regarding the completeness, accuracy, or adequacy of, or the suitability, functionality, availability, or operation of this Web Site or the information or materials it contains. By using this Web Site, you assume the risk that the information and materials on this Web Site may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. 

Our prices include a built in administration fee of approximately 30%, this calculated individually in the price on lines on this website, the customer does not need to pay any extra at the checkout This is to cover the local processing of the order, collection/payment of VAT for HMRC and the UK Post Office handling fee.